Shipping rates
Please note although the service we use with Royal Mail states 48 Hours this cannot be guaranteed, especially at peak times of the year. It may also take us a minimum of 7-10 days to fulfil.
All UK deliveries shall be sent on a 48 hour tracked service. UK shipping starts at £5.00 (keyrings,badges,pens and pencils are charged at £2.50). The final delivery cost shall be calculated at the point of sale completion.
EU orders shall be charged at a rate of £10.00, World Zone 1 orders at £12.00 and World Zone 2 orders at £14.00.
Under normal circumstances, all orders shall be dispatched as soon as possible but please allow up to 2 working days from the point the order has been processed for the shipping to be confirmed, any order placed after 3.30pm on Friday shall be shipped on the following Monday, please note we do not ship orders at the weekend, local and national bank holidays may also affect shipping times. Please allow up to 10 days for EU orders and 15 days for zone 1 and 2 orders from the point of dispatch.
You shall receive a shipping notification when your order has been shipped which includes your tracking number. If you have not received your order within the stated time frame and the Royal Mail track and trace service has not provided a time frame please get in touch.
Pre orders
If your order contains items that are on pre order you order shall only be dispatched when all items’ are available. Any order required before the pre order date shall need to be placed separately.
Collect in store
We aim to have collect in store orders ready for collection within one working day from the point the order has been accepted or in the case of pre orders one working day from the release date.
Refunds
Online refunds can be processed online after filling in an online order request within the 28 day return period, please note the shipping costs may not be refunded, please see our returns policy for details. Online orders can be returned in person but please note that the refund shall be processed via the online shop and not given in cash, card or vouchers in person. Please allow up to 5 working days from the point of refund for it to show back onto your payment method.
Returns
Online orders can be returned or exchanged by posting them back to the Club shop, Dundee Utd FC, Tannadice Street, DD3 7JW with an note enclosed with your full name and exchange or refund request. Returns must be made within the 28 day return period.
Items must be unworn and in a sellable condition, this includes providing the original packaging and labels when possible, we have the right to refuse the return of items that are deemed not to meet a sellable condition or is after the 28 day return period.
Shipping costs shall only be refunded if an error has been made by Dundee United Retail, any exchanged goods shall not be charged shipping costs.
Please note socks shall only be accepted for an exchange or a refund providing that they are unopened and unworn due to hygiene reasons.
Postage Zones
UK
This zone comprises of England, Scotland, Wales and Northern Ireland.
Europe
This zone comprises the following countries:
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar (EU) | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Uzbekistan |
| Croatia (EU) | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | Czech Republic (EU) |
| Kosovo | Romania (EU) |
World Zone 1
Covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2
This zone covers the following territories:
| Australia | Belau | British Indian Ocean Territory | Christmas Island (Indian Ocean) |
| Christmas Island (Pacific Ocean) | Cocos Islands | Cook Island | Coral Sea Island |
| Fiji | French Polynesia | French South Antarctic Territory | Keeling |
| Kiribati | Macao | Nauru Island | New Caledonia |
| New Zealand | New Zealand Antarctic Territory | Niue Island | Norfolk Island |
| Norwegian Antarctic Territory | Papua New Guinea | People's Democratic Republic of Laos | Pitcairn Island |
| Republic of Singapore | Solomon Islands | Tahiti | Tokelau Islands |
| Tonga | Tuvalu | US Samoa | Western Samoa |
