Privacy & Cookies

Privacy & Cookies

PRIVACY POLICY

Dundee United Retail is the retail division of The Dundee United Football Company LTD, company registration number SCO13690. Our company address is Tannadice Park, Tannadice Street, Dundee, DD3 7JW, VAT registered – 268 6798 84.

The process of making a purchase from Dundee United retail’s online store the following information may be collected from you:-

NAME, AGE, DATE OF BIRTH AND GENDER
BILLING AND SHIPPING ADDRESS
THE LOCATION THAT THE ORDER WAS PLACED
THE LOCATION THAT THE ORDER WAS SHIPPED TO
YOUR BROWSING AND SHOPPING PREFRENCES
THE TYPE OF DEVICE THAT YOU USE TO ACCESS OUR SERVICES
Dundee United Retail may use the data collected for the following reasons:-

To contact you regarding offers, promotions, products and services we believe that you may be interested in
To maintain the account that you have registered with us
To identify you as the shopper to process payments
For any legal reason that we are required to disclose the information such as the investigation of a crime or fraudulent activity.
Dundee United Retail and The Dundee United Football Company LTD will not disclose, sell or rent any of the personal data that is collected in the process of setting up an online account. The information collected in your account can be viewed, deleted or amended at any time by the user in the account settings.

If you do not wish to have data held in an account you can choose at the point of checkout to checkout as a guest and data will only be used to complete the sale and shall not be retained.

Marketing 

We may send you retail marketing emails as well as marketing emails from Dundee United FC such as club news and ticketing information; you may also receive emails regarding items that have been left in your basket. If you do not wish to receive these emails you must opt out of the marketing preferences.

3RD Party Data

Dundee United Retail and The Dundee United Football Company LTD shall not sell or rent the data collected to a 3rd party. You may receive marketing emails from the Clubs Unite partners regarding exclusive offers, if you do not wish to receive these you must opt out.

Email Contact

Dundee United Retail, The Dundee United Football Company LTD will never contact you via email to confirm account or payment information, if you receive an email from a party asking for this information in our name please contact us here.

You’re Rights

You can exercise the following rights at any time, 

You have the right to ask what personal data is being held.
The right to amend or correct any out of date or incorrect data held.
And the right to opt out of any marketing contact.
If you wish to exercise any of these rights you can do so by contacting us here.

We reserve the right to amend the privacy policy at any time. This policy was created on 1st of June 2019.

Cookies

This website requires cookies to function correctly. A cookie is a small text file that is placed on the device you are using to view the website when you access the website. The cookies are essential in the operation of the website as it allows the website to recognise your device and store some information about your preferences or past actions.

What are Cookies used for?

The main purposes of cookies used on websites are:

  • For technical purposes essential to effective operation of the website, particularly in relation to online transactions.
  • To enable the Dundee United Retail to collect analytics about technologies being used to access our website, browsing locations as well other information that will enable us to improve and optimise our website.
  • To enable the Dundee United Retail to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
  • To identify the "Customer Journey", the trajectory of the customer form the moment of the first contact to the sale/use and possible repeated sale/use.


Anonymised Data

Our online store will also collect analytical anonymised data (data which is received but the user cannot be identified.) This data is purely for reporting purposes, such as:

  • Tracking Volume of traffic on our website;
  • Tracking geography of our customers;
  • Tracking Sales;
  • Tracking popular products;
  • Tracking traffic flow;


We cannot identify an individual with this information and is only used to help us improve our website and help us understand how our website is being used. However, you can disable Cookies within your browser settings if you do not wish this information to be shared with us.  

What happens if I don’t enable Cookies?

This depends on the type of cookie you disable, if you disable 3rd Party Cookies you will still be able to continue and purchase from our website, however, if you disable all cookies you will be unable to complete purchases on this website.